Shopping Information
What Shipping Methods Are Available?
We offer two main shipping methods for your convenience: door-to-door delivery and cash on delivery (COD). With door-to-door delivery, your products are shipped directly to your doorstep, ensuring maximum convenience. Alternatively, with COD, you can provide your details, and we will deliver your product to your specified address, allowing you to pay upon arrival. These options provide flexibility and ease of use, ensuring a smooth shopping experience for our customers.
How Long Will It Take To Get My Package?
We strive to ensure that your product is delivered to you promptly. For local deliveries within the UAE, we guarantee delivery within two working days from the date of purchase. However, for international deliveries, the transit time varies depending on the destination. Factors such as customs clearance and distance may affect the delivery time. Rest assured, we work diligently to expedite international shipments and provide you with an estimated delivery timeframe based on your location during the checkout process.
Do You Ship Internationally?
Yes, we do provide international delivery upon customer request. Please note that additional charges may apply for products that need to be shipped outside of the UAE. These charges cover the extra expenses associated with international shipping to ensure a seamless experience for our global customers.
Payment Information
What Payment Methods Are Accepted?
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Is Buying On-Line Safe?
Absolutely. We understand the importance of security when it comes to online shopping. That’s why we offer the option of cash on delivery (COD), providing you with peace of mind. With COD, you have the opportunity to inspect the product upon delivery before making any payment. This ensures that you receive exactly what you ordered and allows you to verify the quality and condition of the item before completing the transaction. We prioritize the safety and satisfaction of our customers in every aspect of their shopping experience.
Orders and Returns
How do I place an Order?
Placing an order with us is simple and convenient. We provide an easy-to-use online system where you can make purchases without the need to create an account. Simply browse our website, add the desired products to your cart, and proceed to checkout. During checkout, you’ll be prompted to provide your shipping address. Once your order is successfully placed, a confirmation email will be sent to the email address you provided, ensuring that you have all the necessary details regarding your purchase. If you have any questions or encounter any issues during the ordering process, our customer support team is always available to assist you.
Who should I to contact if I have any queries?
If you have any inquiries or need assistance, please feel free to reach out to us. You can contact us via email at farooqperfume1996@gmail.com, and our team will respond to your message promptly. Alternatively, you can reach us directly by phone at Telephone: 0557748766. We’re here to help and look forward to assisting you with any questions or concerns you may have.
How Can I Cancel Or Change My Order?
You can cancel your order easily through two convenient methods. Firstly, you can send us an email requesting the cancellation of your order. Simply reach out to us at farooqperfume1996@gmail.com with your order details, and our team will process the cancellation for you. Alternatively, you can cancel your order by giving us a call directly at Telephone: 0557748766. Our customer support team will assist you promptly to ensure your order is cancelled smoothly.
How Can I Return a Product?
To return a product, simply inform our delivery team upon receipt if you’re unsatisfied. Since we offer cash on delivery, our customers have the convenience of returning products directly to our delivery team if they’re not satisfied. This hassle-free process ensures that your satisfaction is our priority, and we’ll promptly arrange for the return and refund of the product.